Live monitoring software


A comprehensive multi-system monitoring tool to record employee’s activities.

No other WEM software provides a full degree view of omni-channel interactions, survey results, customer sentiment and quality reviews in a single place the way ZOOM does. Live Monitoring.

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On-demand and in real time. Are you ready to take a closer look? React When the unexpected happens, you can monitor or record calls outside of your planned recording routine. Record Executives can use a simple on-demand function to record a specific call on a phone that is not normally recorded.


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Review On-demand recordings are stored securely and can only be reviewed by authorized staff. So what makes us different? On-demand Turn on call recording in the middle of the conversation based on what you hear and still save the entire call from its beginning for future analysis.

Permissions Ensure that supervisors and team leaders can view calls only within their assigned range while call center managers have full access. Business Data Overview Customize how business data related to the calls is displayed on your screen, including information from the contact center platform and CRM. Decentralized Built to perform in large enterprises and multi-site deployments, you can monitor agents in different locations including agents working from home. Flagging Directly flag and comment any calls on the fly.

Fully Customizable Select the quality, scaling and frames per seconds to optimize bandwidth and storage requirements for the recorded screens. Follow us for fresh content. Configuration wizards take you through the process of setting up your monitoring environment and managing your service promptly. A particularly interesting addition is that of capacity planning graphs. These graphs allow you to plan for when you need to upscale your IT infrastructure in the future.

Capacity planning is an essential part of ensuring long-term uptime and evolving alongside your needs. Nagios XI also offers a unique feature in the form of multi-tenant access. This feature allows multi-user access which segments network infrastructure and allows users to see only those devices they are authorized to view.

This feature is particularly useful in larger organizations where a range of staff have access and responsibility to deal with certain systems. Organizations searching for a network monitoring tool that is easy to use would be well advised to download Nagios XI. Both Nagios Core and Nagios XI can be extended by add-ons that are available from the user community and a long list of third -party applications can be integrated into the tool. There is also a free version which can be downloaded that is limited to monitoring 7 nodes. The free version can be downloaded from this link here.

The traverse platform also performs network flow analysis. The user interface has been designed to enable the user to switch from a system view to a device-level view. The device-level view helps to make the process of troubleshooting much easier when responding to poor performance. Traverse also has its own predictive analytics feature. Predictive analytics uses the historical data of physical and cloud-based infrastructure to provision future resource maintenance.

This helps to address performance issues in their minority before they become a problem. Over the long term, this results in reduced usage. Traverse also offers real-time and historical reporting. You can create customized reports based on performance and faults. These reports can be as simple or complex as you need, from basic tables right through to complex graphs showing the data of multiple devices.

In order to see the price of Kaseya Traverse you need to fill out a form and request a quote from the sales team. However, there is a free trial available here. This is a tool that was designed specifically for monitoring a diverse enterprise environment. All network monitoring is conducted through the dashboard. On the dashboard picture above your network devices are color coded according to their availability. You can click on the grey boxes to elaborate on various factors throughout your network, from ping availability to disk and interface utilization without leaving the dashboard.

All of the information you see is updated in real-time. There is also the facility to add additional elements like reports to the dashboard. This is useful because it allows the user to customize their user experience according to their needs. Alerts can be configured to notify the user when significant network events happen through SMS and email. One of the things that set WhatsUp Gold apart from the competition is its support for hybrid cloud monitoring and web monitoring. The extensive monitoring capability of WhatsUp Gold allows you to monitor enterprise environments with a substantial range of physical and virtual infrastructure.

The version builds on this by also adding AWS and Azure services to the mix as well. WhatsUp Gold is a product that should be considered by organizations who need to monitor physical and virtual infrastructure. This tool is available on a number of perpetual licenses and subscription plans. You have to request a quote in order to get a price for the perpetual licenses.

There is also a free trial which can be downloaded from here. Zenoss is one of the lesser known network monitoring solutions on this list. However, what Zenoss lacks in notoriety it makes up for with its potent network monitoring potential. This is a versatile baseline through which to view a larger network. A free, open source edition of Zenoss is available. This is called Zenoss Core. Unfortunately, the setup process is needlessly complex — you need to use the command line in order to install it. There are two paid versions of Zenoss , which are much easier to use.

These are Zenoss Cloud , which is an online hosted service, and Zenoss On Premises , which is available for download. You can receive alerts when specific events happen on your network but that is not all. This is ideal for large organizations where staff can be difficult to reach as it makes sure that performance issues are resolved in time.

Overall Zenoss is easy to use but let down by the complex installation procedure. This is mitigated somewhat by extensive usage documentation, but it is still more complex than the competition. You can download Zenoss Core here. You will need to join the Zenoss Community in order to access the download link.

For smaller businesses with less intensive requirements, Datadog is a program that has plenty to offer. Datadog can conduct real-time performance monitoring across your network and log data.

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Visually, Datadog is quite good. You can drag and drop elements such as charts and graphs onto the dashboard in order to customize your view. You can also view metrics such as latency and utilization to scrutinize your network performance. One of our favorite features was collaborative comments. Multiple members of staff can comment on individual graphs to run troubleshooting and solve problems in real-time. This allows you to find a solution to performance issues without stepping foot off the platform. Datadog has its own alerts system as well.

You can set thresholds and uptime notifications so that you know when your service is performing at its best. You can also send these alerts to individual team members through Slack. There is a free version of Datadog available that allows you to monitor up to five hosts. There is also a free trial available. OP5 Monitor is an open source network connection monitoring solution that can keep up with most other products on this list.

You can manage your network environment through the perspective of customized dashboards with unique graphs, maps and notifications to elaborate on your network performance. One area where OP5 Monitor is particularly strong is that of automation. There is an automated event handler which can be configured to heal automatically when hit with a network fault. When self-healing, OP5 Monitor can restart or change the configuration of a device depending on what is needed. OP5 Monitor also has its own reporting function.

Each report is fully customizable and can be accessed through the dashboard. Reports range from availability reports to SLA reports. This is useful from both a pragmatic and regulatory compliance standpoint. Unfortunately, you need to contact OP5 directly in order to receive a price quote. However, the company notes that the price of your quote is dependent on the number of devices you need to monitor. If you are interested in taking OP5 Monitor for a test drive you can download a day free trial. Few network administrators will have heard of nVision , but this platform provides infrastructure monitoring in such a way that it is hard to ignore.

Network monitoring is something this tool does very well. You can monitor the utilization and status of your network elements right down to the humidity of your server environment. This provides the user with everything needed to start monitoring their network infrastructure effectively.

You can even monitor your information through an android app.

Our 26 favorite network monitoring tools

The most obvious limitation of nVision is the user interface. Compared to most other products on this list, nVision appears a little outdated. This is disappointing given that the core product is strong. One aspect where nVision makes up for this is in the form of its extensive technical support features. You can create and assign service tickets to your team which can be accessed via search in the knowledge base.

As a network monitor, Nvision is very good. That being said this will still deploy very well within any enterprise environment. Unfortunately, you need to request a quote in order to receive a price tag for nVision. However, there is a free version that includes up to 10 nVision agents at no charge. You can download it here. Pulseway is a name that often slips under the radar in the world of network monitoring, but this platform offers almost complete transparency over your network.

With Pulseway you can monitor your network usage data in real-time. One of the most useful things about Pulseway is that it has antivirus and endpoint protection integrated. This is massive because it allows you can keep your network secure against external threats and conduct real-time monitoring as well. This a welcome feature as most network monitoring tools can point to oncoming attacks but are unable to address them head-on. You can monitor multiple backup solutions from the central console. The disaster recovery solution can restore critical systems locally in less than an hour.

This means that even if something goes wrong you can be back up and running promptly without losing any key data. The antivirus and disaster recovery combination is a welcome addition to this network monitoring tool. The free version of Pulseway can be downloaded from this link here and you can monitor up to 2 systems. Whether you want to monitor your network on an automated basis or through a mobile device, RG system has you covered.

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The dashboard and navigation tree makes it easy to find everything you need when you need it. RG system also boasts a level of automation that is unrivaled by most competitors. You can set the platform to respond automatically once a network event is detected. The device will then carry out a response automatically to run damage control. Interestingly RG System also has its own backup and restore system. The backup process is prompt and helps to decrease your overall risk of downtime.

In an environment where time is money, RG system offers an additional layer of security. RG System is a modern product that has embraced simplicity throughout its user interface. There is an online demo that shows you exactly how this software works, and what you can achieve with its diverse functionality. You can download a day free trial of RG System from this link here.

Next up on our list, we have ThousandEyes. This is a cloud-based network monitoring platform which allows you to monitor your overall network performance. This includes general oversight right down to identifying DDoS attacks and unauthorized users. ThousandEyes monitors your network in real-time ensuring that you stay up to date with everything that is happening.

State of the art graphics is one of the key characteristics of this tool. Everything from the dashboard design down to individual graphs and displays looks very polished. This makes for a very satisfying monitoring environment when overseeing a live network. There is also a map view which allows you to see the physical location of network elements.

In line with other top-of-the-range products, ThousandEyes has its own alert system. These are fully customizable and the user can choose parameters in line with their needs. Once their predefined criteria have been met they can then be sent a message to notify them that a network event has happened. In addition, the user can also use their live network data to generate reports.

These can be created on-demand or scheduled for the future. ThousandEyes made this list on account of its user interface as much as its capabilities. Price wise, ThousandEyes is available on an annual subscription basis but you need to contact the sales team in order to find out more information. If you want to tryout ThousandEyes there is also a day free trial.

GFI LanGuard is a neatly packaged network monitoring tool for Windows which has all the core components needed to monitor your network infrastructure. You can view your network activity through a range of different visual displays from pie charts to dials and graphs. For example, on a dial display, you can view the vulnerability level of your network marked on a colored spectrum from green low to red high.

Likewise, you can generate pie charts on device status and vulnerability. This gives you the basics needed for full transparency over your network. With patch management LanGuard allows the user to identify and download patches released for devices on the network. Applications such as Adobe Acrobat and Mozilla Firefox are supported by patch management. Managing patches in such a way remove the need to manually keep pace with patches on individual devices. GFI LanGuard is available with a number of pricing options. When it comes to low maintenance network analyzers for Windows, Capsa is one of the best products on the market.

Colasoft takes a back to basics approach with Capsa that allows the user to capture live network packets and respond to threats within an enterprise environment. This software supports over protocols designed to conduct network protocol analysis. It also has the ability to run TCP flow analysis and troubleshoot issues such as a slow website response. In terms of responding to malicious security threats, Capsa delivers well. This is useful in an enterprise environment because it helps to provide a safety barrier against malicious attackers.

It is easy to flick through the navigation tree and view visual displays of your network usage. You can create bar charts and graphs to display your network usage data. Overall this is a platform suitable for businesses looking for a basic network analysis platform. The only drawback is that the price is a little steep compared to its other competitors. Another excellent addition on our list is a network monitoring tool called Splunk. This quirkily named product has developed a reputation as one of the best network and infrastructure monitoring products on the market.

From the beginning, Splunk provides an excellent user experience. One of the main ways this is achieved is through the native search processing language SPL.

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The SPL allows the user to search for information on all network devices on a real-time basis. SPL allows the user to keep up to speed with the space of an active network environment. All of the visual elements, graphs, charts, and displays are extremely easy to read. Splunk also has its own machine learning analytics system on board. This feature uses inbuilt algorithms to predict the future direction of your network. Over the long term, this will be a useful feature because it enables you not just to troubleshoot your current network environment, but improve your future one as well.

Its features like this make Splunk stand out from the crowd. The extensive features combined with the low price point make this an excellent network monitoring solution for any size enterprise. There are a number of different pricing options available for Splunk. The first is Splunk Free which is available at no cost which supports one user and up to mb of data per day.

Organizations that require something more substantial would be well advised to go for Splunk Light which supports up to 5 users and 20Gb of data per day. However, if you want a scalable solution then you should go for Splunk Enterprise, which offers unlimited users, real-time search and alerts. There is also a free trial for Splunk that can be downloaded here.

Most network administrators either have direct experience of using Wireshark or indirect knowledge of it. This open source network monitoring tool can monitor almost 1, different protocols and supports a range of operating systems like Windows, Mac OS, Solaris, UNIX and Linux to name a few. Deep packet inspection not only provides you with more information about your network but can also help to identify the signs of malicious attacks as well. Whenever Wireshark identifies packet behavior that resembles a malicious attack it will send a notification to the user to take action.

This makes it easy to respond to threats while they occur. This allows you to cut to the route of a problem on your network and come up with a targeted response. It is also worth mentioning that Wireshark has an active user community, and there is plenty of online resources dedicated to explaining how to use the product. This alleviates much of the learning curve that occurs when using a new product. Wireshark is suitable for both home users and larger organizations.

Without a doubt, the best part about Wireshark is that it can be downloaded for free. Thank you, Tim. It is the most complete list I saw.

We actually tried many of the above. Some of them are pretty hard to use. Some become too expensive when your network grows… Some do not have important features we needed. This one had all the features we needed out-of-box, also was easy to use. Yes, they have real-time monitoring, visualization and user defined alerts. We started using it as simple desktop application for small size network and the same installation gradually grew into multi-user distributed system monitoring thousands of nodes including secure monitoring of our remote sites.

The most cost effective solution They have free version as well.

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